Frequently Asked Questions - Let Us Answer Your Questions

Yes we are an American Heart Association (AHA) Training Center. You must take the online part first (watch the videos, do the quiz questions and then take the final exam). After you pass the final exam the system will notify us and you will be issued your AHA certification within 24 hours (most of the time quicker). American Heart Association eCard Certification are good for 2 years.

For all the courses no equipment is needed, to minimize the risk of COVID-19 transmission the AHA has approved virtual training. You will take the course, pass the exam and be issued the certification. Once COVID is over we will be back to regular classroom sessions.

Yes you can, you must complete all online work first, then when you are done you are issued the appropriate AHA eCard certification.

You can come and go the application will save each module. When you come back you can use the logon screen to pick up right where you left off. If you are the final exam step, you must hit "Save" to save your final exam answers.

As of March 10, 2020 - To minimize the risk of COVID-19 transmission during AHA courses, the AHA will allow Training Centers to issue certifications for virtual training and cognitive learning with no hands-on skills.

Yes. Our ACLS, BLS, and PALS courses are eligible for AMA Category 1 Credits™ / Continuing Education credits. You can download it after you complete the course by clicking on "Continuing Education Certificates" on the left hand navigation.

Yes all receipts are able to be downloaded. You can download it by clicking on "Product Detail/Receipt" on the left hand navigation.

If you are having issues paying via our site you can always use "Pay on PayPal" - You do not need a paypal account. Select the Radio button, and click on yellow PayPal Button.

Yes, our course materials are The American Heart Association (AHA) 2020 Edition ACLS Provider Handbook, The American Heart Association (AHA) 2020 Edition BLS Provider Handbook, The American Heart Association (AHA) 2020 Edition PALS Provider Handbook, The American Heart Association (AHA) 2020 Edition CPR Provider Handbook.

The American Heart Association (AHA) no longer issues physical course completion cards. They are issued electronically via each individual student's unique email. After completion of the AHA webinar via Zoom/FaceTime/Skype you will issued the ecard. And don't worry, the instructor stays on the Zoom call until you claim your AHA eCard and email it to yourself.

Since we offer the American Heart Association certification (AHA with skills testing via webinar) this advanced level of authorization and certification makes the courses slightly higher. American Heart Association is a nationally accreditied certification.

Because we are accredited by the Postgraduate Institute for Medicine (PIM) & the American Heart Association each module must have quiz questions that test the students knowledge. Each module has quiz questions that must be answered correctly, you can not skip the questions, but you can skip or forward the video.

Yes. Provider handbooks are included (digitally) with all certifications, once you login you will be given the opportunity view the book.

No, you do not have to purchase the AHA provider manual to complete the course, the online version is included in the course.

No the American Heart Association certification requires cognative learning only at this time.

Yes. You may receive a 100% refund if your employer does not accept our American Heart Association certification (minus any credit card fees), you must provide proof that your employer will not accept.

No. Our programs are designed to be taken at your own pace. We are considerate of health care professional's busy schedules. Should you begin the exam and find yourself unable to finish it in one sitting, you can save your progress and you may pick up where you left off.

The total number of questions varies on the program. ACLS/PALS are 50 questions as per the American Heart Association & BLS CPR is 25 questions. Heartsaver/Lay Person CPR & First Aid has 20 questions. Heartsaver/Lay Person and Bloodborne Pathogens CPR has 15 questions.

Our certification programs include unlimited retakes of certification exams. Every attempt, you receive a new set of questions.

Your account will always remain active for six months after you complete the training.

Yes, our program was formed by a team of physicians, physician assistants, nurse practitioners, and nurses to provide the highest standard of certification for all health care professionals and would-be professionals.

Yes American Heart Association Certification are the top certifications worldwide.

Yes, we can recertify you regardless of the time that has lapsed since your last certification.

All provider cards are valid for 2 years after the date certification awarded.

Nothing is being physically mailed. American Heart Association provides eCards, the eCard is the electronic equivalent of the printed course completion card. The AHA has phased out printed cards.

Our website does not host any form of advertisement.