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Refund Policy

American CPR Certification - Refund Policy

At American CPR Certification (ACPR), we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Requirements For Refund Requests

If you are not satisfied with the American CPR Certification course or if your employer or organization does not accept our American Heart Association Certification, you will be eligible for a full refund (minus any credit card fees) granted you did not start the course or receive the AHA certifications. Any refund requests must be made within 60 days of your course purchase date.

We reserve the right to refuse a refund request if the request is made after you have completed or started the course and/or completion cards have been shipped to you or if you have claimed your American Heart Association (AHA) eCard via heart.org. It is your obligation to determine that the course content for any course you register for meets the requirements of any organization or regulatory agency that may be applicable to your situation. You should verify the course meets your applicable requirements prior to purchasing or registering or starting for any course.

If we issue a refund to you, any course completion cards, provider cards, awarded certificates, online user profile and any other material issued to you prior to the refund will be made void and inaccessible. You may request to cancel a course for a full refund at any point during the course process by contacting our support staff. In the event of any refund is issued, please allow up to five (5) business days for the refund to be processed. Any disputes must be resolved within 180 days of purchase, after 180 days no refunds will be provided.

Procedures To Obtain A Refund

As long as your return meets the requirements described above, follow these steps to return your product:

  1. Send an email to info@americancprcertification.com requesting a refund for your course. The email should include:
    • Your first and last name

    • Your American CPR Certification number (located on your new provider card or downloaded certification)

    • The course(s) that you are requesting be refunded

    • Documentation (emails or letters) from your supervisor, compliance department, or HR department with an explanation as to why your American Heart Association Certification is not being accepted.

  2. After reviewing your refund request, we will send you a confirmation email, and let you know if your refund has been approved and when to expect the credit to be applied to your credit card.
  3. We are only able to credit the original credit card used to make the purchase. Please allow up to five (5) business days for this process.
  4. If you have any questions or concerns about requesting a refund, feel free to contact our American CPR Certification support team using our HELP page.